1. Who we are
Olectrics Ltd ("we", "us", "our") is a company registered in England and Wales. We are NICEIC-registered electricians based in Kew, Richmond, London.
Data controller: Olectrics Ltd
Email: [email protected]
Phone: 07946 436585
2. What data we collect
We may collect the following personal data when you contact us or use our website:
- Your name
- Email address
- Phone number
- Property address (for quoting and booking purposes)
- Message content submitted via our contact or quote forms
- Technical data such as IP address, browser type, and pages visited (via analytics)
3. How we use your data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Book and carry out electrical work at your property
- Issue completion certificates and compliance documentation
- Send you relevant follow-up communications (you can opt out at any time)
- Improve our website and services
Our lawful basis for processing is legitimate interests (responding to enquiries and carrying out contracted work) and, where applicable, consent.
4. How we store and protect your data
Your data is stored securely and is only accessible to Olectrics Ltd staff. We do not sell, rent, or share your personal data with third parties for marketing purposes.
We retain your data for as long as necessary to fulfil the purposes above, or as required by law (e.g. HMRC records for 6 years).
5. Cookies
Our website may use cookies to improve your browsing experience and to collect anonymous analytics data. You can control cookie settings through your browser. We do not use cookies to track you across other websites.
6. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at [email protected].
7. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.